Amazon Prime Pantry temporarily closes due to coronavirus demand


At a Entire Foods Market grocery retailer in San Ramon, California, signage advertises new discounts for Amazon Primary associates.

Smith Assortment/Gado | Archive Shots | Getty Illustrations or photos

Amazon has briefly closed its Key Pantry shipping services as it faces a surge in orders tied to the coronavirus outbreak. 

A detect at the prime of the Prime Pantry website Thursday examine: “Pantry is quickly closed. We are occupied restocking.” The service provides Prime subscribers entry to discounted grocery and residence products, which they can then have sent to their doorway. 

Amazon reported the closure was thanks to “high get volumes” and pointed to other spots of its web-site that give identical goods, which includes Amazon Fresh new, Total Foodstuff and the Grocery and Domestic classification. An Amazon spokesperson verified to CNBC that Key Pantry is quickly closed nationwide. 

“Amazon Pantry is not accepting new orders at this time when we work to satisfy open orders and restock objects next amplified demand from customers,” an Amazon spokesperson explained to CNBC. “We are functioning difficult to make these merchandise available yet again and will update clients when we can consider new orders.”

The spokesperson declined to comment on when Key Pantry will reopen.   

Prime Pantry, which launched in 2014, offers Prime customers a array of non-perishable grocery products, such as cereal, pasta sauce and treats, as nicely as domestic necessities like dish cleaning soap and paper towels. Amazon needs purchasers to shell out $35 or extra to qualify for free shipping and delivery on orders. If not, purchasers fork out $5.99 for shipping. Prime Pantry resources its products and solutions from a vary of distinct grocery and shopper goods distributors. 

Amazon’s very same-day and next-day grocery supply services have also been strike with delays as purchasers have turned to on line vendors amid product or service shortages at physical stores. 

Prime Now and Amazon Fresh shipping windows continue being scarce or, in some parts, unavailable for numerous times. Key Now shows a observe warning purchasers of constrained shipping availability in their location. 

The firm’s principal web site has also suffered from delays and very low inventory in current times. Final week, Amazon warned some Primary “delivery guarantees are extended than common.” It also ran out of inventory of preferred home things, this kind of as bathroom paper and bottled h2o. 

Amazon has sought to handle logistics and stock difficulties in a quantity of means. The organization introduced it would employ 100,000 new warehouse and delivery personnel to maintain up with the surge in need from customers. Amazon also told 3rd-bash sellers it’s “temporarily prioritizing” shipments of household staples and health care provides at its achievement centers. The modify went into influence on Tuesday and is anticipated to final through April 5.



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